If SaaS and Tech Marketing Feels Like a Foreign Language, This Glossary is Your Translator.

You join a meeting. Someone says, “We need to tighten CAC and expand ARR through PLG.” Everyone nods. You smile politely and think, what the hell did they just say?

If that sounds familiar, you’re not alone. 

SaaS and marketing are full of acronyms and terms that seem to change every week. Just when you figure out what something means, a new one shows up. PLG turns into CLG. RevOps becomes DataOps. And suddenly, everyone is talking about AI-led growth or intent signals. It can be hard to keep up.

That’s why we created the SaaS Go-to-Market and Tech Glossary. It’s not a list of buzzwords. It’s a simple way to make sense of how modern marketing, sales, and product teams speak to each other.

Why a Glossary Matters

Every industry has its own language. But in SaaS, that language moves fast.

Words like MQL, ARR, and LTV jump from spreadsheets to board decks to Slack channels in days. The problem is that not everyone uses them the same way. Marketing says CAC. Sales says SQL. Product says PMF. While everyone might technically be using the right words, their counterparts may use something different.

A glossary helps you fix that. It gives everyone the same starting point. It turns jargon into something clear and useful. And it helps your team talk to each other instead of past each other.

How to Use the SaaS Marketing Glossary

The glossary works for everyone, no matter your level or title.

If you’re new to marketing or SaaS, start with the acronyms. You’ll find simple explanations for the ones that show up the most. Things like MQL, ARR, ROI, and SEO. Knowing these makes meetings easier to follow and gives you confidence to speak up.

If you’re a manager or executive, the glossary helps you connect with your teams. When someone mentions CAC payback or NRR expansion, you’ll know exactly what they mean and how it ties to business goals.

If you lead people or run workshops, include the glossary in onboarding. Add it to playbooks or strategy sessions. Share it with new hires. When everyone uses the same language, your team moves faster.

Why It Helps You Work Better

Knowing the meaning behind the words changes everything.

Meetings get shorter because you don’t waste time explaining the same thing twice. Collaboration improves because people understand what drives success. And strategy becomes sharper because you can see what the data is really saying.

It’s not about memorizing every acronym. It’s about seeing how everything fits together.

When you understand how CAC connects to LTV, or how ARR depends on MRR, you stop guessing. You start thinking like a marketer who understands how growth actually works.

Make It Part of Your Workflow

Keep the glossary close. Bookmark it in your browser.

Use it during onboarding or team training. Add it to your company’s documentation so everyone, from interns to department heads, can find it when they need it. Reference it when you’re writing reports, building decks, or reviewing performance.

If you run a company, link it in your internal wiki or strategy materials. It helps every department speak the same language about growth. If you’re just starting in marketing, use it as your translator. Each time you look up a new term, you’ll see how it connects to your work.

A Shared Language for Growth

The SaaS Go-to-Market and Tech Glossary helps you keep up with a fast moving industry. It makes the language of marketing and technology easy to understand. It keeps teams aligned and moving in the same direction.

Whether you’re learning how marketing works or leading a company that depends on it, the glossary gives you a foundation to build on.

It turns confusion into clarity and jargon into real understanding.

Because learning the language of marketing isn’t just helpful. It’s essential.

So without further delay, let’s jump in.

SaaS Go-to-Market & Tech Glossary 

Acronyms

  1. ABM / ABS: Account-Based Marketing / Selling: personalized approaches focused on high-value target accounts.
  2. ACV / ARR / MRR / TCV: Annual / Monthly Recurring Revenue, Annual Contract Value, Total Contract Value: recurring revenue measures.
  3. AIOps: AI-driven IT Operations: uses AI to monitor and automate systems.
  4. AI / ML / LLM / RAG: Artificial Intelligence / Machine Learning / Large Language Model / Retrieval-Augmented Generation.
  5. ALG: AI-Led Growth: leveraging AI automation in go-to-market.
  6. API: Application Programming Interface: protocol enabling system-to-system communication.
  7. API Gateway / WAF: Entry & firewall layers: protect and manage API traffic.
  8. AR / VR / XR: Augmented / Virtual / Extended Reality: immersive experience technologies.
  9. ARPU / ARPA: Average Revenue Per User / Account: measures revenue efficiency.
  10. AOV / CVR: Average Order Value / Conversion Rate.
  11. BI: Business Intelligence: analytics and reporting layer.
  12. CAC: Customer Acquisition Cost: total cost of acquiring a paying customer.
  13. CAC Payback: Months required to recoup CAC through gross margin.
  14. CI / CD: Continuous Integration / Continuous Deployment: automating software build and release.
  15. CLI: Command-Line Interface: text-based control interface for developers.
  16. CMS / DAM / PIM / ERP: Content, Asset, Product, and Resource Management Systems.
  17. COGS: Cost of Goods Sold: direct cost to deliver the service.
  18. CRM / CDP: Customer Relationship / Data Platform: systems for managing and centralizing customer data.
  19. CTA: Call To Action: instruction prompting user response.
  20. CX / DX: Customer Experience / Digital Experience.
  21. CXA / CJA: Customer Experience Analytics / Journey Analytics.
  22. DAU / WAU / MAU: Daily / Weekly / Monthly Active Users: engagement KPIs.
  23. DBT: Data Build Tool: transforms and models data in warehouses.
  24. DNS / CDN: Domain Name System / Content Delivery Network.
  25. ETL / ELT: Extract-Transform-Load / Extract-Load-Transform: data pipeline processes.
  26. FinOps: Cloud Financial Operations: optimizing cloud spend.
  27. GEO: Geographic segmentation: dividing markets by region.
  28. GTM: Go-to-Market: strategy combining marketing, sales, and customer success.
  29. IAM: Identity and Access Management: controls digital access.
  30. IaC: Infrastructure as Code: provisioning servers and infrastructure via code.
  31. ICP: Ideal Customer Profile: most likely buyer type.
  32. JTBD: Jobs To Be Done: framework for understanding customer motivations by outcome.
  33. KPI / OKR: Key Performance Indicator / Objectives and Key Results.
  34. LTV / CLV / CLTV: Lifetime Value of a Customer: total expected revenue over time.
  35. MLOps: Machine Learning Operations: managing ML lifecycle in production.
  36. MRR Expansion / Churn: Monthly recurring revenue growth / loss tracking.
  37. MQL: Marketing Qualified Lead: engaged prospect ready for sales outreach.
  38. MVP: Minimum Viable Product: smallest version that delivers core value.
  39. NLP / NLU / NLG: Natural Language Processing / Understanding / Generation.
  40. NPS / CSAT / CES: Net Promoter Score / Customer Satisfaction / Customer Effort Score.
  41. NRR / GRR / DBNRR: Net / Gross Revenue Retention, Dollar-Based Net Retention.
  42. PLG: Product-Led Growth: self-serve growth driven by product usage.
  43. PMF: Product-Market Fit: when product value meets market demand.
  44. PQL: Product Qualified Lead: user who experienced product value.
  45. PX: Product Experience: how users perceive product value.
  46. QoS: Quality of Service: measure of system reliability.
  47. RBAC: Role-Based Access Control: defines permissions for users.
  48. REST / GraphQL / SOAP: Web API communication protocols.
  49. RevOps: Revenue Operations: alignment of sales, marketing, and customer success through unified data.
  50. ROI: Return on Investment: (Gain – Cost) ÷ Cost.
  51. RPA: Robotic Process Automation: automates repetitive tasks.
  52. SaaS / PaaS / IaaS: Software / Platform / Infrastructure as a Service.
  53. SDK: Software Development Kit: tools for developers to integrate with a platform.
  54. SEO: Search Engine Optimization: improving organic visibility.
  55. SEM / PPC: Search Engine Marketing / Pay-Per-Click advertising.
  56. SFA: Sales Force Automation: automates sales workflows.
  57. SLA / SLO / SLI: Service Level Agreement / Objective / Indicator.
  58. SLG: Sales-Led Growth: outbound SDR/AE-driven model.
  59. SRE / DevOps: Site Reliability Engineering / Development & Operations collaboration.
  60. SQL: Sales Qualified Lead: vetted lead ready for sales.
  61. SQL (as language): Structured Query Language: used to query databases.
  62. SSO / MFA / 2FA: Single Sign-On / Multi-Factor / Two-Factor Authentication.
  63. SSL / TLS: Secure Socket Layer / Transport Layer Security: encryption protocols.
  64. UI / UX: User Interface / User Experience.
  65. UTM: Urchin Tracking Module: URL tags for marketing source tracking.
  66. VPC / VPN: Virtual Private Cloud / Network: secure and isolated networks.

Vocabulary

  1. ALG (concept): AI-Led Growth: leveraging AI automation in GTM.
  2. Attribution: The way you figure out which marketing touchpoints influenced a lead, conversion, or sale.
  3. BoFu: The bottom of the funnel where you convert ready buyers through strong proof and clear offers. 
  4. Churn Rate: Percentage of customers or revenue lost in a period.
  5. CLG (concept): Community-Led Growth: growth via user communities.
  6. Cohort Analysis: Performance tracking of segmented customer groups.
  7. Intent: Buyer readiness signals such as site activity or keyword engagement.
  8. MoFu: The middle of the funnel where you educate, nurture, and qualify interested prospects 
  9. Organic: organic reach from SEO or content
  10. Paid: Paid ads from SEO or content.
  11. Pain / Claim / Proof: Messaging framework: problem, promise, and evidence.
  12. Persona: Semi-fictional representation of a target buyer.
  13. Problem–Solution–Outcome: Narrative framing: problem, fix, and measurable result.
  14. Program vs Campaign: Ongoing versus time-bound marketing activities.
  15. SLG (concept): Sales-Led Growth: traditional outbound GTM motion.
  16. ToFu: The top of the funnel where you create awareness and attract new audiences.
  17. Upsell / Cross-Sell / Expansion MRR: Revenue growth from existing customers.
  18. Value Prop: Value Proposition: statement of unique product benefits.

If you struggle beyond terms, and it leaks into strategy and execution, learn more at purple path.